Company Overview
Sukoon Healthcare is a leading mental health hospital chain, specializing in inpatient and outpatient, rehabilitation, and long-term mental care services. With a commitment to delivering world-class medical expertise and patient-centric care, Sukoon has set a benchmark in the healthcare industry.
Operating in a highly regulated sector, Sukoon adheres to the stringent compliance requirements and ensures operational efficiency, patient safety, and legal adherence.
Compliance Challenges in the Indian mental healthcare Industry
The Indian mental healthcare sector is governed by a complex regulatory landscape that demands strict compliance with national and state-level laws, including:
- Regulatory Compliance: Adhering to compliance govern by central and state mental health authorities, mandates set by the National Accreditation Board for Hospitals & Healthcare Providers (NABH), Mental Healthcare Act, Code for SelfRegulation in Advertising, Consumer Protection Act and Drugs and Cosmetic Act.
- Data Security & Patient Privacy: Due to increase in electronic health records, upholding and protecting the security and privacy of patients’ data under Information Technology Act 2000.
- Operational and Environmental Compliance: Managing hospital waste to minimize environmental pollution and health hazards as per the Bio-Medical Waste Management Rules for proper handling, treatment and disposal of biomedical waste, EWaste Management Rules, Plastic Waste Management Rules, Solid Waste Management Rules, Fire safety regulations under NBC, Food safety standards regulations, and ensuring workplace safety under Disaster Management Act, Lift & Escalator Act, LWF Act, POSH, ESI and Rights of Person with Disability Act etc.
- Licensing & Accreditation: Keeping track of building and occupancy certificates, medical licenses, facility accreditations, and employee certifications to maintain hospital operations without regulatory disruptions.
Challenges Faced by Our Client
- Tracking and managing numerous compliance requirements across multiple regulatory frameworks.
- Ensuring timely adherence to evolving regulations.
- Reducing the risk of non-compliance penalties and operational disruptions.
- Establishing a centralized compliance management system for seamless monitoring and reporting.
Client’s Expectations from the Global Compliance Management Solution
Sukoon Healthcare sought an advanced compliance management tool that could:
- Cover all applicable laws on the hospital chain in the mental health services.
- Automate compliance tracking and reporting.
- Provide real-time alerts for regulatory updates.
- Enable seamless coordination between multiple departments.
- Offer a user-friendly and a management dashboard for monitoring compliance status at a Group level.
- Reduce manual efforts and enhance efficiency in compliance-related activities.
The Lawrbit GCMS Solution: A Transformative Approach
Lawrbit provided Sukoon Healthcare with its Global Compliance Management Solution (GCMS)— a comprehensive SaaS Based compliance management tool designed to streamline regulatory adherence. Key highlights of the project included:
- Expert Legal team to identified Healthcare Laws: Lawrbit’s implementation team consists of experienced and efficient lawyers and company secretaries, who understands in-depth industries regulations and configured the custom dashboard for Sukoon.
- Comprehensive laws and Compliance coverage: Lawrbit’s legal team identified and mapped all applicable compliance obligations across healthcare regulations, labour laws, and data privacy norms, to ensure real-time compliance monitoring in the GCMS.
- Sukoon gained a single-window dashboard for all applicable laws, regulatory updates, impacted compliance, compliance evidences and board certific Centralized Compliance Repositoryate.
- Bird Eye view to the Management, across the locations: The GCMS management dashboard give analysis of Group Level Compliance, Heat map, Function or Location specific compliance status. The GCMS emails the users specific, automated scheduled matrix reports on the days/dates specified by the respective users.
Milestones Achieved & Key Benefits
With the implementation of Lawrbit GCMS, Sukoon Healthcare experienced:
Automation of compliance workflows eliminated redundant manual compliance tracking and improved efficiency.
Realtime legal updates and impact analysis enabled Sukoon to proactively address compliance gaps.
The centralized repository ensured that Sukoon was always audit-ready, reducing compliance-related stress.
Interdepartmental coordination became seamless, ensuring compliance responsibilities were well-defined and executed.
Key Industry Specific Regulations Covered:
- Mental Healthcare Act – Central
- Mental Healthcare Act – Haryana
- Mental Healthcare Act – Karnataka
- National Accreditation Board for Hospitals (NABH) Accreditation or Certification Policy – Central
- Policy for Regularization of Nursing Homes – Haryana
- Registration of Births and Deaths Act – Haryana
- Registration of Births and Deaths Act – Karnataka
Conclusion: A Future-Proof Compliance Framework
Sukoon Healthcare’s partnership with Lawrbit GCMS transformed its compliance landscape, setting a new benchmark in regulatory adherence within the healthcare industry.
The innovative compliance management approach not only enhanced operational efficiency but also reinforced Sukoon’s commitment to patient safety and legal integrity.
With Lawrbit GCMS, Sukoon Healthcare now operates with confidence, ensuring seamless compliance, risk mitigation, and sustainable growth in an increasingly regulated healthcare environment.
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