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SUPPORT SERVICES

Success of GRC Solution implementation needs a long term vision, planning and commitment from both service provider and user group. Our support services are designed to give agility, increased productivity and ROI throughout the engagement lifecycle.

COMPLIANCE
HEALTH CHECKS
OPERATIONAL
SUPPORT
BUSINESS IMPACT
ASSESSMENTS

SUPPORT SERVICES

COMPLIANCE HEALTH CHECK SERVICES

Compliance Framework Implementations don’t Stop at Go-Live.

One of the biggest change organisations experience post implementation of Lawrbit GRC solutions is in behaviour and commitment of their employees and management towards “Enforcement of Compliance Culture”. The users get more aware, more vigilant and more responsive.

Our Compliance Health Checks services help organisations determine “benefit leakage” following Lawrbit implementation as well as identify future actions to increase ROI. We focus on 2 key areas to ensure clients can achieve Lawrbit’s benefits more effectively and efficiently:

COMPLIANCE ASSESSMENT SERVICES

GRC Software Application users may commit errors knowingly or unknowingly. As an additional line of defence, a stronger audit mechanism must in be put in place. With inbuilt functionalities, client can do the assessment themselves or engage on demand, our teams will:

  • Analyze performance through test strategy, planning & execution expertise
  • Identify gaps in user’s understanding, report pattern, etc
  • Advise on quality of report & usage
  • Legal and technical assistance, Refresher program for user
  • Reconfiguration of application

Business Impact Assessments

Business is ever changing and evolving; so does laws. Compliance obligations are changed with every change in nature of business, engagement models, service or product offerings, etc. Business Impact Assessment Services focus on:

  • Identify changes in Business Operations, engagement impacting compliance obligations viz last assessment
  • Analyse impact of changes on applicability of laws & compliance
  • Suggest modifications in responsibility matrix, addition and / or deletion of applicable laws and compliance obligations.
  • User training and support

OPERATIONAL SUPPORT

One of the major reasons many IT implementations don’t realize their potential is because project team don’t give as much importance to Post Go-Live support as to implementation and pre go-live training. Our Operational Support Services ensure long-term success of your implementation.

Basis our experience of working with many clients, we realise that:

  • People remember very little of what they learn in training
  • Employees don’t have time to look through manuals
  • Costly errors occur while users are waiting for answers
  • Changing compliance culture is a strategy, not a project
  • Compliance support is forever

Key Benefits of our Operational Support Services

  • Support Via call / mail / Lawrbit ticket management system with pre defined SLAs
  • Outstanding levels of customer support through self and assisted help resources
  • Global support options and rapid issue resolution
  • Customised support plans with appropriate levels of service for your company
  • Quick, predictive and accurate responses to customer questions and problems
  • Access to Lawrbit Ticket Centre and knowledge base
  • Direct access to qualified support specialists comprising a global team of technical and legal experts
  • Proactive monitoring of system usage, trend analysis, governance and management
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