Industry Introduction
IT Services and Digital Transformation involve leveraging technology to modernize business operations, improve efficiency, and enhance customer experiences. These services include cloud computing, artificial intelligence, data analytics, automation, cybersecurity, and application development, enabling organizations to optimize processes, drive innovation, and remain competitive in an evolving digital landscape.
Our Client – Global IT Services Provider
- Founded in 1990
- A leading global IT and business process services.
- Specializing in digital transformation, AI, cloud solutions.
- Serving the sectors like BFSI, healthcare, education, manufacturing, life sciences, retail etc.
- Partners with industry leaders like Microsoft, Amazon Web Services (AWS), Pega, Guidewire, and Thought Machine to deliver solutions.
It’s Core Business
- Building software for clients,
- Cloud services like cloud mitigation and management,
- Managing IT operations like Cybersecurity,
- Enterprise solutions – like SAP Oracle implementations ERP solutions,
- Using AI & data to improve business decisions like analytics, Dashboards, AI solutions.
Global Presence
Countries Presence
Offices Worldwide
Employees Globally
The Challenge: Limitations Of Legacy Compliance System
- Lacked agility in the on-premise solution
- No end user support services.
- Lack of a centralized query management system.
- Lesser user engagements.
- Not a real time but periodical capturing and uploading of regulatory updates.
- Consumed too much time in manual uploading of legal updates patches provided.
- Heavy reliance on internal teams for monitoring regulatory changes.
- Delay in system configuration and updating.
- Lack of confidence in the applicable regulatory data exists in the CMS.
- Dependency on the service provider for any changes in the tool to be executed.
- Limited collaboration between legal, compliance, and operational teams.
- Limited visibility into real-time compliance status.
The Solution: Transition To Lawrbit GCMS
To address these challenges, our client adopted Lawrbit’s Global Compliance Management System (GCMS) — a SaaS-based, future-ready, User friendly & Advanced platform.
Key Features & Capabilities Delivered
01. SaaS-Based Flexibility
- Eliminated upgrade and maintenance overhead.
- Automatic updates, including VAPT and system enhancements.
02. Real-Time Regulatory Updates
- GCMS captures and send automated notifications via emails and newsletters.
- With automated regulatory updates the system embedded directly into the platform on real time basis.
03. Centralized Compliance Repository
- Real-time access to regulatory documents, forms, and formats, within GCMS, making it a user friendly solution, which eliminates dependency on external portals.
04. Robust Ticket management
- GCMS Centralized ticket centre supports easy query raising, tracking, user updates and providing faster resolution.
- The ticket centre records all communication & enhances support reliance.
05. Dedicated End Users Support & Advisory
- Full-time subject matter experts, GCMS competent, legal professional to provide forefront support to each GCMS end user by addressing all their legal & technical queries.
- Periodical trainings and refresher trainings to the new and existing GCMS users to download all the new features information in best comprehensive way.
06. Advanced Reporting & CXO Dashboard
- A real-time enterprise/group level compliance status insight to the leadership through multiple detailed reports.
- Departments, locations, user’s and risk analysis help the management view the compliance risk / actionable in extreme critical compliance.
07. Continuous Upgrading Framework
- Lawrbit has been conducting bi-annual end user’s satisfaction and net promotors surveys to collect user’s feedback. The actionable in the anonymous surveys are to checks on the services provided by its team and GCMS expectations shared by the users.
- Agile enhancements based on client’s inputs.
After implementing Lawrbit GCMS, client achieved significant improvements
01. Operational Efficiency
- 80% reduction in manual effort and dependency on multiple stakeholders.
- Conducted focused trainings,
- Engaging each users across all the departments and locations, which helped in streamlined compliance workflows.
02. Improved Compliance Accuracy
- Real-time tracking and monitoring regulatory updates, minimized risk of noncompliance.
- Real time tracking of modifications in existing compliances and due date changes helped users to stay well informed about the on-ground changes.
03. Stronger Stakeholder Collaboration
- Continuous & seamless engagement with the users across departments and geographies.
- Improved alignment among all the departments.
04. Leadership Visibility
- CXO dashboards enabled detailed reports helps proactive decision-making.
- Clear, real-time view of compliance status.
05. Enhanced User Experience
- Access to Centralized compliance repository and documents withing the tool making it more user friendly.
- Faster query resolution via ticket centre.
- Timely Introducing new features with the users for better and easy too experience.
- Improved user adoption across locations.
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The case studies published on this website are intended for informational purposes only and reflect real-world examples of our work with various clients. While we strive to provide accurate and up-to-date content, the results and outcomes described in these case studies may vary based on specific circumstances, client needs, and other factors. Any similarities to actual companies, organizations, or situations are purely coincidental unless explicitly stated. We make no warranties, express or implied, regarding the completeness, accuracy, reliability, or suitability of the information contained in these case studies. The information is provided "as is" without guaranteeing completeness, accuracy, or timeliness. We disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement. The information provided in these case studies does not constitute professional advice. Readers are encouraged to seek professional advice tailored to their needs and circumstances.
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