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Maersk

Maersk - an integrated container logistics company implements Lawrbit’s Global Compliance Management Solution to strengthen it’s Governance Framework for its GSC Operations in APAC

India | Philippines | China

Published on: Jan 8, 2021

Updated on: Sep 21, 2023

(30 Ratings) 8520

CLIENT INTRODUCTION

  • Established in 1999, Maersk GSC is Global in-house service center of A.P. Moller – Maersk
  • From initially focusing on offshoring opportunities, GSCs’ competencies have grown significantly
  • It comprises of best minds in engineering, digital innovation, finance, commercial, operations & IT
  • 12,500+ employees across India, China and Philippines and is largest constituent of Maersk T&L

THE NEED FOR AUTOMATION

  • Maersk operates with a lean legal team, responsible for managing compliance, contracts, notices & litigations, legal support across 3 countries & 6 facilities.
  • With rapid changes in support centre operations, there were many moving parts, including resources
  • The manual process of monitoring Regulatory risks wasn’t effective as the compliance officer had to rely solely on declaration from process owners across countries & functions
  • Laws & compliance obligations are evolving faster and it needed a source everyone can rely on

THE (IM)PERFECT TIMINGS

The project was initiated in mid April, 2020 when lockdown just begun globally.

Everyone was learning to adapt to the new challenges of working from home, discussing on Zoom call; suddenly they were handed over the project with strict timelines.

  • 100+ resources (Maersk, Lawrbit & Legal partners at China & Philippines) were deployed on the project
  • Both teams were to ensure every information was available right on time, constantly changing regulations during the Covid period were factored in along with regular compliance
  • The original project plans were altered on the go as personal meetings was no longer an option.
  • Due to health issues, some members from our legal partner weren’t available in middle of the project

INSTILLING CONFIDENCE & EXERTING CONTROL

  • Knowing challenges ahead of us, everyone including senior leaders from both organisations committed themselves to closely monitor every deadline, challenge and misses
  • Weekly reviews were initiated and were closely monitored to ensure there wasn’t any slip
  • Law Firm engagements in China & Philippines helped bring confidence in teams in those countries about our quality & coverage
  • Multiple meetings / training sessions, individuals calls with end users were arranged before & post GoLive of the application

THE COVERAGE

India

INDIA

  • Delivery centres in Bangalore, Chennai, Mumbai & Pune
  • 9,500+ employees
  • 100+ Central & State acts, rules
  • Went live in 2.5 months
  • All laws including SEZ, STPI, Export & Import were covered

China

CHINA

  • Delivery centre in Chengdu (Sichuan province)
  • 1200+ employees
  • 55 Federal & provincial laws
  • Legal Partner (a known firm) in Beijing was engaged
  • Compliance obligations were provided in English

Philippines

PHILIPPINES

  • Delivery centre in Manila, having 2000+ employees
  • 53 Federal & City level laws
  • Legal Partner in Manila was engaged, helped get approvals for waiver of local taxes
  • Compliance obligations were provided in English

LIFETIME SUPPORT

Maersk enjoys benefits of our lifetime support

  • Regulatory updates and consequent changes in the applicable compliances are updated on Near Real Time basis in GCMS
  • With our Operational Support, day to day management of application instance, end user query handling for application users across all entities is responsibility of our team.
  • Zero involvement of client’s IT team

THE IMPACT

  • Board of Directors now have Better Control over the group level compliance adherence
  • Everyone’s on same page w.r.t understanding the compliance obligations & its criticality
  • Resulted in better visibility, transparency and accountability in the system
  • Time saving in reporting and monitoring compliance at each level
  • Helped reduce Cost of Compliance

PROJECT HIGHLIGHTS

  • 4,000+ Compliance from 200+ Central, State & city levels laws, rules across India, Philippines and China
  • Project signed up, implemented and delivered during Covid 19 period
  • Law Firms were engaged in China and Philippines for project Delivery
  • Mandarin & Filipino laws were translated to English
  • 3rd party compliance Service providers given system access & training
  • Remote project implementation, that too during peak of Pandemic
  • Go-Live within 4.5 months for all entities and locations

CLIENT TESTIMONIALS

ON PROJECT COMPLETION
ARVIND KISHOR

ARVIND KISHOR (Head – Legal & Compliance; India, China & Philippines)

“We spent almost 1 year evaluating every possible option available, including Big 4s; found Lawrbit’s delivery model & technology most compelling. They have gone in every detail around compliance nuances.

We signed up during Covid period my worries doubled, but the implementation team (Global & Indian) did phenomenal job & went live within set timelines.

Our teams across India, China & Philippines are happy with roll out and support provided during & post Go-Live”

AFTER 2 YEARS OF GCMS USAGE

ARVIND R MENON (Head – Legal & Compliance; India, China & Philippines)

“Navigating and managing complex compliances in multiple geographies is no longer a challenge to us, thanks to Lawrbit’s Global Compliance Management Solution (GCMS).

Lawrbit plays a major supporting role in strengthening our culture of compliance in the organization by delivering credible and timely regulatory intelligence, user-friendly application interface, tailored dashboards for insights, and management reporting”

ARVIND R MENON

END USER’S FEEDBACK (anonymous NPS Survey)
Everything, support from Lawrbit team User friendly interface Reminders on Time User friendly Dashboard The dashboard update is very quick User friendly interface Reminders help in tracking compliance Timely Regulatory updates Coverage Customer Support is Excellent Interactive Reminders help in tracking compliance

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